AI receptionist for plumbing, heating and electrical firms

Every call answered. The right engineer sent. Proof the job was done.

Aida answers your phone in your firm's name, books the job and texts you the details. With the engineer add-on she also picks who should go from the hours your team records in your time-tracking app (Jibble, for example) and sends your customer a proof page when the work is done.

Set it up with Aida — about six minutes Prefer a form? Fill in one page

No card. No call with us. No engineer visit.

  • Keep the number on your van
  • Answers day and night
  • Stop with one code
Portrait used for Aida, the AI receptionist
What callers hear Example

“Good morning, Hargreaves Heating. This is Aida, the AI receptionist. How can I help?”

Call summary sent to you Example

New job · Boiler not firing · WD17 · Tue 10:00–12:00 · Sam: nearest, free from 9:40

A heating engineer with both hands inside a boiler while a phone rings on the worktop beside him

You can't answer the phone with your hands in a boiler.

  • Missed calls ring the next firm on the list.

  • The office guesses who is free and how far away they are.

  • Customers ring back to ask whether anyone came.

How it works

  1. 1

    Aida answers

    Forward missed or busy calls to your Aida number. She answers in your firm's name, day and night, takes the name, address, problem and how urgent it is, offers a slot, and texts and emails you a summary.

  2. 2

    Aida picks the engineer

    Add-on. From the hours your team records in your time-tracking app she suggests who should go: who is on, who is nearest, who does that kind of job, and gives the customer an arrival window.

  3. 3

    Aida proves the job

    Add-on. Each job gets its own page: who came, when they arrived and left, the photos your engineers take on the job and a short summary. Send the link to your customer or keep it for disputes.

What a call sounds like

An example of a call Aida takes while you are on a job, and what reaches your phone when the caller hangs up.

The call · 1 min 40 s Example
  1. Aida

    Good morning, Hargreaves Heating. This is Aida, the AI receptionist. How can I help?

  2. Caller

    My boiler has stopped firing. No heating or hot water since last night.

  3. Aida

    I'm sorry to hear that. Let me take a few details and get you booked in. What is your name and address?

  4. Caller

    Priya Shah, 14 Mill Lane, WD17.

  5. Aida

    Thank you, Priya. Is there any smell of gas, or is anyone in the house unwell?

  6. Caller

    No, nothing like that.

  7. Aida

    Good. I have Tuesday between 10 and 12. Shall I book that for you?

  8. Caller

    Yes please.

  9. Aida

    That's booked. The office has your details now.

On your phone, seconds later Example

New job. Priya Shah, 14 Mill Lane, WD17. Boiler not firing, no heating or hot water since last night. No gas smell. Booked Tue 10:00–12:00. Call back on 07700 900123.

With the engineer add-on Example
Send
Sam
Why
On shift, nearest, does boilers
Free from
9:40
  • She never quotes a price.
  • She never promises a same-day visit unless a slot is confirmed.
  • She says she is an AI at the start of every call.

What do missed calls cost you?

Work it out with your own numbers. Not every missed call is a job: some are suppliers, existing customers or sales calls. So the third box asks what share would have booked.

Nothing you type here is sent anywhere. The sum is: missed calls a week × 52 ÷ 12 × share that would have booked × typical job value.

About 6.5 jobs a month, worth £1,625 a month or £19,500 a year.

These are example numbers: change them to yours. Aida's phone line is £89 a month; our prices are in pounds.

Built to run without an installation team

A tradesperson walking from a van to a customer's front door

Keep your number

No porting. You forward calls with one code from your phone; we show you the code for your network.

Set up in six minutes

Answer Aida one question at a time, or fill in one page. Either way she learns your areas, hours, team and rules.

Uses what you already have

Aida connects to the time-tracking and job-photo apps your team already uses, starting with Jibble and Worklogue.

You stay in charge

Tell her what your team can't do and the words she must never say. Switch her off any time.

Voicemail, a message service, or Aida

Voicemail A message-taking service Aida
Answers every call, day and night A recording answers Depends on the hours you pay for Yes
Takes the address, the problem and how urgent it is Only if the caller leaves a message Yes Yes
Books a time while the caller is on the line No Usually takes a message for you to call back Yes, in your calendar
Suggests who should go, from your team's recorded hours No No Yes, with the add-on
Gives your customer a proof page for the job No No Yes, with the add-on

Two ways to set up

One question at a time

Type your answers to twelve questions, one at a time, and watch the greeting your callers will hear update as you go. About six minutes.

Start with Aida

Fill in one page

The same twelve questions on a single page, for when you know your answers. About four minutes.

Open the form

When you finish, Aida’s greeting is built from your answers. Your Aida number and the forwarding code for your phone follow when your line is switched on.

What it costs

We are piloting with a handful of firms. These are the planned prices; pilot firms agree theirs with us before anything is charged.

Core

Phone line

£89 a month per firm

  • Your Aida number
  • 400 minutes of calls, then 30p a minute
  • Takes the caller's details and books a slot in your calendar
  • A summary of every call by text and email

Optional add-on

Engineer choice and proof

£39 a month per engineer

  • Who should go, from your team's recorded hours
  • An arrival window for the customer
  • A proof page for each job

Needs a time-tracking app (Jibble, for example) and job photos (Worklogue, for example).

Not in our price: on most tariffs your own phone company charges for the forwarded leg of each call, from your line to your Aida number. The add-on also needs your own time-tracking and job-photo apps, paid to their makers.

Questions

Do I need a new phone number?

No. You keep yours. When your line is switched on you get an Aida number, and you choose which calls you forward to it.

What if I want Aida to take only some calls?

You choose which calls reach her. Set your phone to divert only when you are busy or don't answer, switch on divert for all calls when you finish for the day so she covers out of hours, or put Aida's number on your website and vans and keep your own number for regulars.

What if Aida can't help a caller?

She tells them what happens next and sends you the details straight away. You decide what counts as an emergency.

Does my team need to do anything different?

No. They keep recording their hours and taking job photos the way they do now.

Is Aida a person?

No. Aida is an AI receptionist. She answers in your firm's name and tells every caller she is an AI at the start of the call.

Will she quote prices or promise a visit?

No. She never quotes a price, and she never promises a same-day visit unless a slot is confirmed. You can add your own words she must never say.

Which countries does Aida work in?

You can set up from any country. During the pilot, phone lines are switched on one country at a time, and we tell you when yours is ready.

Can I stop?

Yes. Cancel the forwarding code on your phone and calls come straight to you again.

See what your callers will hear, in your firm's name.

Set up Aida